Privacy and Security
Privacy of Your Information and Data Protection
Pet Protect Limited is authorised and regulated by the Financial Services Authority (FSA), both the Data Protection Act and our compliance with FSA regulations place us under obligations of confidentiality to you. Your details will be held and used by Club Care Pet Insurance, Pet Protect Limited and selected companies acting on our behalf to administer your policy. We may pass your data to any relevant regulator or dispute resolution provider. We may also use your data for training and testing purposes. Unless you have already notified us that you do not wish your details to be used for other purposes, your details may also be used by us or carefully selected third parties for other marketing purposes. We may disclose your information to our service providers and agents for these purposes. Pet Protect and the third parties may contact you by mail, telephone or email. If you do not want your data to be used for other purposes and you have not already notified us please write to the Data Protection Officer at the address below. To help keep your details accurate we may use information we receive from our partners. You can ask us for a copy of your details and to correct any inaccuracies. To improve our service we may monitor or record our communications with you.
Gathering and Storing Information About You
www.clubcarepetinsurance.co.uk uses cookies as a means of temporarily holding information about your current visit to the site. Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Most websites use cookies and they are perfectly safe. They enable us to provide personalised features. Most web browsers automatically accept cookies, but you can usually change your browser to prevent this. However, if you do, you will find yourself unable to quote or purchase a policy on-line. A cookie cannot read data from your hard drive and takes up very little memory. Of course if you want, you may choose not to accept or to delete the cookie that is held on your computer. For more information you should refer to the instructions available with your browser software. Cookies are also used for recording what parts of the service you use. Overall, aggregated usage information from all our customers helps us improve our site by showing us how different areas of the site are being used. We also collect certain questionnaire information you enter voluntarily for the purpose of creating qualitative, demographic and lifestyle statistics which may be made available to our business partners for marketing purposes. This will also help us to refine the content of other marketing information we provide for you. We will not link your name or address with the data we collect for statistical purposes.
Email addresses are required in order to register for some features on www.clubcarepetinsurance.co.uk. We will not pass on your email address to any third party without your permission. We may in the future send you email to provide information and keep you up to date with developments on www.clubcarepetinsurance.co.uk. You can change your email address at any time by contacting us via one of the routes detailed below.
Our Commitment to You
At Club Care Pet Insurance we are committed to meeting the highest standards of security. All information exchanged via this site is encrypted using 128-bit SSL technology and we make every effort to ensure confidentiality of your personal data. The site uses Thawte Consulting Digital IDs to ensure the best possible protection for our customers. Furthermore, all customer data we collect is protected against unauthorised access. We are committed to providing a fraud-free web customer interface.
More information/your comments
If you want more information or have any questions or comments relating to our privacy policy please email us at enquiries@clubcarepetinsurance.co.uk. Alternatively, you can call our Customer Services Department on 0844 770 4620 or write to:
Club Care Pet Insurance
Customer Services Department
Furness House
53 Brighton Road
Redhill
Surrey
RH1 6RD.